General Terms and Conditions

1. These Terms

1.1 These are the terms and conditions on the use of our website and the sale of our products to you. 

 

1.2 Please read these terms carefully before you submit your order to us. These terms, amongst others, tell you who we are, how we will provide products to you, how you or we may change or cancel orders, what to do if there is a problem and other important information.

2. Information About Us

2.1 We are EURYCA A.S, a Norwegian base company trading under the name of Thor’s Drone World. We are the sole developers and manufacturers of LifThor Product.

2.2 You can contact us by any of our emails:
                *Administration: thor@thorsdroneworld.com
                *Costumer Service: support@lifthor.com
                *B2B: Sales@lifthor.com

2.3 If we have to contact you, we will do so by writing to you at the email address you provided to us in your order.

 

3. Use of Our Website

3.1 On our website you can purchase our products via our online distribution channel. The online purchase of our products and the use of our website are available to end consumers only.  We shall under no circumstance be obliged to accept orders from entrepreneurs or legal entities or bodies and we retain the right to refuse orders that are meant for the resale of products by an unauthorized distributor and/or distribution channel (drop shipping included). For business to business orders contact us by email at sales@lifthor.com to generate an invoice accordingly.

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3.2 Information on our products can be found on our website. We try to make sure that all information on the website is complete and correct. However, please be aware that possible inaccuracies can occur at the moment of placing your order. Subject to applicable law, we do not accept any liability for these inaccuracies.

 

3.3 We retain the right to change, add and delete information on our website at any time without prior notice being required.

 

3.4 When you place an order with us, you agree to these terms and conditions and to the rules governing the fair use of our website (“hereinafter: “the LifThor House Rules”), which are also placed on our website at LifThor House Rules. When we detect any suspicious behavior on our website, for example via oddities or irregularities with orders, fraudulent transactions, misuse of promotions and violation of the terms of having a customer account, we retain the right to investigate and take actions including, but not limited to, blocking (bank) accounts and/or payments, occasionally or permanently, or cancelling orders. The actions to be taken and when they should be taken are at our sole discretion.

 

3.4. In case of a breach of the LifThor House Rules, we retain the right to add the individuals involved to our fraud database. We will only do so in compliance with the applicable data protections laws and regulations, including but not limited to the GDPR. We will process the personal data in relation to the fraud database on the ground of our legitimate interest, which is the protection and prevention from harm to our business, caused by fraudulent actions. Personal Data in the database will be retained for a period of 1 to 5 years maximum, depending on the gravity of the breach of the LifThor House Rules.

 

3.6 Please see our LifThor House Rules for information on the fair use of our website and click to read our privacy policy with further information about our data processing practices and security measures.

 

3.7 All intellectual property on this website in respect of amongst other visuals, brand names, product descriptions and other communications included on this website is owned by us, the group of companies we belong to or our licensees. It is forbidden to publish, copy, use or multiply the contents of this website or parts thereof in any way, unless permission to do so has been provided to you. You are allowed during your use of this website to copy information needed for your own personal use, such as information needed for your order.

4. Placing An Order On Our Website

4.1 You can order products on our website by selecting them and placing them in your shopping cart. You can check the content of your cart before proceeding with your order. In your shopping cart you can make any adjustments to your order. Please be aware that products in your cart are not reserved for you until the order process is fully completed. If you find everything okay with your order, please enter and check your details in the order before confirming your order. The costs of delivery will be displayed to you on our website. You will then be directed to the payment process, where you can select and perform the payment via the method of your choosing. Once your payment has been processed, your order will be confirmed by us via email with an order number.

 

4.2 We will send you another email  once your order has been dispatched from our warehouse. This email will contain the shipment content overview. It is possible that your delivery will be delivered in separate deliveries if you have ordered multiple products from our website.

5. Our Contract With You

5.1 Acceptance of your order will take place by email to you. Your order is final when we accept it and confirm delivery, at which point a contract will come into existence between you and us.

 

5.2 Circumstances can occur that effect the acceptance of orders. Subject to applicable law, we retain the right at all times to not accept orders and/or refuse delivery at any time at our own discretion.

 

5.3 If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified, or for other reasons.

 

5.4 All orders are subject to product availability and delivery. If any items are out of stock, we retain the right to inform you about alternative or similar items for purchase on our website. If you do not wish to purchase these items, we will refund any payments you have already made to us for the unavailable items. If an order can no longer be fulfilled due to circumstances beyond our control (force majeure), such as errors in availability and / or delivery, we will inform you of this within a maximum of 14 days after the date of your order and we may end the contract.

6. Our Products

6.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown in images on our website.

 

          6.2 The above does not affect your legal rights in relation to faulty or misdescribed products.

7.Shipping and handling.
 

7.1 Fast delivery is one of our characteristics. Unless otherwise announced, we will send out the goods on the first working day
 

7.2We offer two domestic shipping options  for Norway. (Posten / DHL EXPRESS)
and only DHL Express for International order-. Options, prices and delivery times adapted to ordered goods and your address are calculated at checkout and stated before payment.

                             * Domestic shipping
                                        ETT 1-4 days with Posten / 2-3 days DHL Express
                           * International Shipping 

                                       Most package delivered within 1 - 7 days with DHL Express

7.3In the case of transport, the goods are the responsibility of the carrier.
Any shortage, damage, or loss during transportation will be taken up with the carrier. This means that you must check the package for damage as soon as received and document the damage (pictures the status of the shipping box, shipping label and damage) and contact us with the necessary information to initiate a claim with DHL NORWAY. They will proceed to conduct the corresponding investigation with their counterpart (in the destination country). We will provide you with the claim number and any relevant updates via email. Once the investigation has concluded we will initiate a refund accordingly if  the claim has been validate. The investigation can take up 4 weeks in some cases.

7.4 We won’t be ablet to overrule DHL decision. If you disagree with DHL ruling and consider you have been victim of a scam / theft. You should contact your local authorities.

8. Your Rights To Cancel Your Order

8.1 Your rights when cancelling the order and thus ending the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. The cancellation and/or termination rights set out in this clause 7 do not affect or restrict any termination rights granted to you by any applicable mandatory laws.

 

8.2 If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or or to get some or all of your money back).

 

8.3 You may end the contract in situations where we inform you that we are not able to do what we told you we were going to do, such as:

• a) we have told you about an upcoming change to the product or these terms which you do not agree to;

• b) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;

• c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

• d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or

 

8.4 If you are ending a contract for a reason set out at under clause 8.3 (a) to (d) above, the contract will end immediately and we will refund you in full for any products which have not been provided.

 

8.5 If you have just changed your mind about a product, you may be able to return such product and get a refund if you are within the provided cooling-off period of 30 days, which cooling off period starts on the date you have received the products. This 30 days return policy goes above and beyond your legal right to change your mind within 14 days after delivery of the products- As mandated in the right of withdrawal by the Norwegian Law. -  Angrerettloven gjennomfører forbrukerrettighetsdirektivet          

 

8.6 If you choose to use your legal right to change your mind (i.e., the right of withdrawal), you may do so by providing us the Model withdrawal form referred to in clause 8.1 c) or by providing us an unambiguous statement regarding your choice to use you right of withdrawal within 14 days after the date of delivery of the products. You will have to return the Products to us within 14 days from providing the Model withdrawal form or other statement.

 

9. How To Cancel Your Order

9.1 To end the contract with us, please let us know by doing one of the following:

• a) Email.  email customer services at the contact details provided in the table under clause 2. Please provide your name, home address, details of the order and, where available, your phone number and email address; or.

• b) Online. Complete the form on our website; or

• c) In case of a return as meant in clause 8.5 of these Terms and Conditions, please complete filling in these return form. (LifThor Angrerettskjema.pdf - på bokmål)

• d) Through any other type of unambiguous statement.

10. How To Return Your Order 

10.1 If you want to return your order to us, you can do so within a maximum of 30 days as from the date you received the products. The costs of shipment to us shall be borne by you. When you send your order back to us, please make sure to ship the order in its original packaging and to complete the return form. You can also find the form here.

 

10.2  You can select your own shipping method to return your order to us or opt for a Pre-paid DHL return shipping label. The cost of the return shipping label will be deducted from your refund.

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10.3. For other shipping methods its important for you to declare custom the  shipment as “Return of goods” to avoid any other delays or expenses.
 
10.4. We retain the right to refuse the return of items that have been used or alter, or without their original package.

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10.5. It is also not possible to return personalized products that are specifically made on the basis of your specifications and are manufactured by us on the basis of your individual choice or decision, or are otherwise clearly intended for you specifically.

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10.6 After the receipt of your return order, we will make any refunds due to you as soon as possible, and within a maximum of 14 days after we received the returned goods .

11. Product

11.1 If you have any questions or complaints about the product, please contact us. You can contact customer service team at the email provided in clause. support@lifthor.com

 

11.2 We are under a legal duty to supply products that are in conformity with your order. Nothing in these terms will affect your legal rights.

 

12. Price And Payment

12.1 The price of the product listed on our web shop are stated in American Dollars (USD$). All prices are exclusive of tax and will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. The prices as displayed in your shopping cart is the check-out price. Subject to applicable law, we are not liable for or bound to prices that are evidently incorrect or erroneous.
 

12.3 For orders placed with delivery address to Norway , United Kingdom, and member countries of the European Union - a corresponding (VAT) tax fee will be added at check out as mandated by law. No other additional payments will be requested upon delivery by the courier.

12.4. For all other destinations, the order will be processed without import taxes and/or duties fees. It’s your sole responsibility to bear any applicable tax or duty upon delivery. We recommend you are familiarized with your own country’s regulations regarding international online shopping / import taxes before placing your order.
             

12.5 If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may i) charge you for the corrected price of the items, or ii) if you don’t agree with the corrected price - we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

 

12.6 We accept two different payment methods:

• Credit card (MasterCard, VISA, American Express): Your credit card will be charged upon Order Confirmation.

• PayPal: You pay the invoice amount via the online provider PayPal. In general, you have to register or be registered with PayPal, enter your login details to confirm your identity and then confirm the payment instruction to us. You will receive further information during the order process.

 

13. Our Responsibility For Loss Or Damage Suffered By You

13.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of this contract or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

 

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

 

13.2 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How We May Use Your Personal Information

14.1 We will only use your personal information as set out in our privacy policy.

 

15. Other Important Terms

15.1 These General Terms and Conditions are subject to change from time to time. Amended terms and conditions will apply to orders placed after the amendment has taken effect. Please visit our website for the most recent version.

 

15.2 Euryca AS is subject to the European Privacy Act, which also applies to online shopping in Norway. This is to ensure you as a customer your rights, and to ensure safe trading and a good shopping experience.

 

15.3 You may also be able to refer a dispute to the European Online Dispute Resolution (“ODR”) platform at http://ec.europa.en/odr. The ODR platform is a web-based platform which is designed to help you when you have bought products or services online.

 

15.4 Should you have any complaints, please contact us via thor@thorsdroneworld.com / +47 46520072, see clause 2 for the details. We shall do our utmost to reply to your complaint within 14 days of receipt. If more time is needed to formulate a response, we will inform you of the delay and our reasons.

 

15.5 We request our customers to exercise reasonable efforts to handle a complaint by mutual agreement, before submitting the claim for any legal proceedings.